Troubleshooting
Something not working as expected? Find the cause and the fix here.
4 articles
My import failed or trades are missing
The most common reasons a broker import comes up empty, errors out, or skips trades, and how to fix it.
I'm paying for Premium but don't see it
You just checked out, but the dashboard still shows Free. This is usually a different Whop account, or a few minutes' wait.
My indicator access shows an error status
What the statuses under an indicator on Community → Indicators mean, and what to do about "couldn't find your username".
Reporting a bug or contacting support
How to open a ticket on Support, what the categories mean, and how to attach a screenshot.
Still stuck?
Send us a message and the team will take a look with you.